Munish Daga, CEO, Remedinet Technologies, expounds on the scope and possibilities of digital platforms for healthcare insurance in India. This article was first published in the January edition of Express Healthcare.
Despite the technological evolution of the healthcare sector over the past two decades, health insurance in India continues to grapple with the same difficulties such as lack of adoption and complex utilisation. As a result, the adoption numbers struggle to make it past a disappointing percentage figure in a country with the second largest population in the world. On the flip side, the situation in which the health insurance industry currently finds itself, also presents tremendous opportunities to evolve, possibility to scale, and scope to become profitable. The emergency of the situation, in several cases has not only served as a business opportunity, but also led to the adoption of digital frameworks as foundational pillars that ensure last mile delivery of health insurance for the policyholder.
This article was first published in the Times of India.
CHENNAI: Hospital chains like the Apollo Group, Manipal, Columbia Asia and Fortiswere among the first in India to invest heavily in IT. Joining their ilk are speciality clinics like Vasan Eyecare, Davita, Narayana Health, HCG and Agwaral Eye Clinic, which now taking to the IT highway and upgrading to ICD10 code compliance, payment-facilitating web portals, creating mobile apps, maintaining electronic health records and booking doctors’ appointments.
Startups like Remedinet, S10 Healthcare, Medi Assist are coming to the rescue of such speciality clinics for cancer, cardiac, dental and eye care. Medi Assist, which recently invested $1 million in Goa-based mobile fitness venture MobieFit, has come up with MediBuddy, a mobile app for hospitals and specialty clinics. The mobile app allows policyholders to raise and track claims, plan an e-cashless hospitalization, search networked/empanelled hospitals, book wellness services, buy drugs and maintain electronic health records. “We also have e-cashless, which helps users book cashless admission at a network hospital using their smartphones. You can choose the room type, get an idea as to projected bill, cost of treatment, and cut out waiting time for hospital admission,” said Prashant Jhaveri, head, products and strategy, Medi Assist Healthcare Services, which also has a MediBuddy web portal for access to health benefits.