If you suffer the misfortune of being an inpatient in the Indian medical system, you may find your time spent trying to file health insurance claims ends up being longer than your time as a patient, because it’s all being filed by hand. One company set out to be the first to solve this, finding an unusual new problem ahead.

After hearing about an inpatient insurance claims experience, Remedinet CEO Munish Daga says he realized that the process was unnecessarily painful, taking between four and six hours to complete in many cases.

“The adoption of technology was very minimal,” says Daga discussing how this particular segment remains stuck in a 1980s India before liberalization caught on. “This is a sector that was ripe for something new and innovative.”

Based out of Bangalore, Daga and his team set out to cut down the amount of time that manually entered information and reams of paperwork take to process for each health insurance claim, by automating it instead.

India's outpatient medical insurance process is largely manually operated - Remedinet wants to change that. Photo courtesy of Remedinet.

Enabling the exchange of structured data between hospitals and insurers through their platform, Remedinet has managed to entirely automate the checkout and claims procedure, eliminating manual filing and phone calling from the inpatient transaction.

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Since setting up shop in 2012 they’ve taken 10% of India’s market share of cashless claims; reducing discharge times to under an hour.

Daga believes that the health services sector can be further automated to the extent that the financial services sector is through online banking. He’s got plans to launch a Remedinet drugs database (India currently has no standard, government approved version), which will help turn the process into a swifter version of itself, he says, “eligibility [for insurance], room rent, it should all be automated.”