‘There definitely is a need to implement technological solutions to provide health insurance cover’

This interview was first published in Financial Express on 20 October, 2015. 

Remedinet, a healthcare IT solutions provider, recently tied-up with Bajaj Allianz for a healthcare insurance solution. Munish Daga, CEO, Remedinet Technologies shares more details of the agreement and elucidates how it would be beneficial to  simplify operations for Bajaj Allianz, in an interview with Lakshmipriya NairExcerpts

Remedinet recently entered into a tie-up with Bajaj Allianz for a healthcare insurance solution. Tell us how would the solution help in simplifying operations?

Bajaj has partnered with Remedinet’s platform to further streamline their cashless claim settlement process and reduce manual intervention. With Remedinet’s technology, these processes go from offline to online where the data entered by the hospital staff flows into Bajaj Allianz’s platform electronically through Remedinet. Thus, when the patient arrives he/she does not have to wait as member validation happens real-time by entering only the member Id in to the system. Similarly, all following information and documents are exchanged and processed electronically for a quick response time. This partnership will help to reduce the turnaround time for responding to queries by 40 to 50 per cent initially.

How will your solutions help revolutionise healthcare delivery?

There definitely is a need to implement technological solutions to provide a health insurance cover, not only for in-patient care but for out-patient as well, that can efficiently cater to the diverse and rising needs of consumers. Leveraging technology to build such a system will lead to standardisation of processes, transparent and error-free transactions, reduced turnaround and waiting times, paperless transactions and a process which is completely real-time. Furthermore, such a system will also, automate all processes involved, which in turn, will lead to a bank of structured data that can be used to gain tremendous insight into mapping healthcare usage patterns and trends.

How has the healthcare IT space evolved? Which are the areas that Remedinet seeks to leverage?

Today, services that can be provided at the click of a few buttons are the most sought-after. With every other sector gearing steadily towards mobile technology, it is only fitting that the healthcare insurance sector makes the move too. At Remedinet, we have put our foot in the door by making it possible for the hospital administration to monitor the status of cashless healthcare policies of their patients using an app on mobile phone/handheld devices. Remedinet is also gearing towards making it possible to submit and adjudicate claims using an app – processing the entire transaction from end-to-end using a mobile phone.

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